Clear, fair terms for anything you buy from us, written down before you buy it.
Effective date: July 4, 2026
Last updated: October 22, 2026
UNWIRE™ is not selling any products yet. This policy explains how purchases will work once products are available. Before any order can be placed, the specific terms that apply to that product, including any time limits, rates and prices, will be shown on the product page and at checkout, and this page will be updated.
Unwire Nutrition LLC ("we," "us," or "our") operates tryunwire.com. This policy covers how to request a refund or return for any product purchased through this site, how refunds are issued, and what happens with damaged, incorrect and subscription orders.
Your right to a refund
Every product we sell will come with a stated refund window. The length of that window, and any conditions, will be shown on the product page and at checkout before you pay, and confirmed in your order email. If a product does not meet your expectations, contact us within that window and we will refund your purchase as described in those terms.
We will not offer a guarantee we do not honor, and we will not change the terms of an order after you have placed it.
How to start a return or refund
Email our support team and we will guide you through every step.
- Email support@tryunwire.com and tell us you would like a refund or return.
- Include your order number and the email address used at checkout so we can find your order.
- We will confirm your request and send any instructions you need.
Our team is available Monday to Friday, 9am to 6pm ET. You can also call us at +1 (786) 735-6706.
How refunds are issued
Approved refunds are issued to your original payment method, and you will receive a confirmation email when the refund is processed.
We aim to process refunds within 2 to 3 business days of approval. Your bank or card issuer may take an additional 5 to 10 business days to show the credit. Whether original shipping charges are refundable will be stated in the product terms shown at checkout.
Exchanges
If you would prefer an exchange rather than a refund, email support@tryunwire.com and we will help arrange it. If there is a price difference, we will tell you before we proceed.
Damaged or incorrect items
If an order arrives damaged, defective or incorrect, we will make it right at no cost to you. Email support@tryunwire.com within 14 days of delivery with your order number and a photo of the item and packaging.
We will send a replacement or issue a full refund, including any related shipping charges. You will not pay return shipping for items that arrive damaged or incorrect.
Subscription orders
If we offer subscriptions, each subscription order will be covered by the same refund terms as a one-time purchase of that product. Cancelling a subscription and requesting a refund are separate: cancelling stops future orders, and a refund returns money for an eligible order. See our Subscription & Cancellation Policy.
Contact us
Unwire Nutrition LLC
2333 Brickell Ave, D1-85, Miami, FL 33129, USA
Email: support@tryunwire.com
Phone: +1 (786) 735-6706
Hours: Monday to Friday, 9am to 6pm ET